Payment
My payment did not work
Steps to take when a payment fails, times out, or your card is declined.
Most common reasons
A payment can fail for two kinds of reasons.
On your side: an expired card, insufficient balance, a limit set by your bank, or a network issue during checkout.
On our side: the kitchen may have just closed, the restaurant may have been unassigned from your company, a promo code may have expired, or similar operational changes happening between adding to basket and checkout. The order is not charged until the payment fully succeeds, so you will not be double-billed.
What to try
Reopen the basket and try again with the same payment method. If it fails a second time, switch to another method (Bancontact, Visa, Mastercard, meal voucher). Make sure your card is enabled for online payments in your bank app. If the issue persists, try clearing your basket and rebuilding it, or log out and log back in — this often resolves stale session or basket state.
Still stuck?
If the amount was debited but no order appears in your history, contact customer-care@foodiz.odoo.com with your ticket ID — you will find it in your order confirmation email or on the Order tab. Include the approximate time, amount, and payment method so support can look into it.
Still need help?
Email us and we will get back to you.