Payment
Payment methods, refunds, vouchers and failed transactions.
My payment did not work
Steps to take when a payment fails, times out, or your card is declined.
How do I get a refund?
How to request a refund if something went wrong with your order.
How do I know my payment went through?
Ways to verify an order was confirmed, even if the confirmation email never arrived.
Using loyalty points and promo codes together
How discounts stack, when points get reserved, and why a payment can be blocked.
How do I apply discounts at checkout?
Where to apply loyalty points or a promo code when checking out.
Why is my payment locked or blocked?
How Foodiz prevents double charges across devices, and when a provider is temporarily locked.
Using meal vouchers (Edenred, Monizze, Pluxee)
How to pay with meal vouchers and what to do if the connection fails.